Terms & Conditions – Work Permit Experts Ltd

Glossary of Terms

Company / The Company / we / us – Work Permit Experts Ltd

Decision Making Authority – Official body to whom we are representing you in your application for their decision regarding your immigration matter.

Sponsor – Typically the employer under Tier 2 of the UK PBS, the education institution / provider under Tier 4 of the UK PBS and certain sections under Tier 5 of the UK PBS.

General Information

1.        These Terms & Conditions are the basis of the contract between you, The Client, and The Company.

2.        By signing our quotation for our Company to carry out your particular instructions you agree to be bound by these Terms & Conditions.

3.        Please read these Terms & Conditions carefully and seek clarification from us if you have any queries before you instruct us to act on your behalf.

4.        The Company treats information relating to your application or agreed service in the strictest confidence. The Company will not disclose your personal data (except as described in paragraph 5 below), other than as is necessary to a Decision Making Authority to fulfil its legal obligations and perform adequately our service to you.

5.        If your application under the UK Immigration Points Based System (PBS) relies upon or involves a Sponsor then any information provided will also be disclosed to the Sponsor for the purpose of checking and verification.

Service

6.        Once you have returned your signed instructions to us and the related payment you will be assigned a dedicated Immigration Consultant who will contact you with their telephone, fax and email address.

7.        This Immigration Consultant will be your point of contact in any matters relating to your application or agreed service.

8.        You agree to provide The Company with all required supporting documents as and when requested by The Company or by the Decision Making Authority within the time stipulated.

9.        The maximum extent of The Company’s liability to you as a consequence of this agreement shall be the professional fees The Company charged for the service.

10.     The Company shall in no way be responsible for the consequences of your application or agreed service if you have supplied false or misleading documents or information to us or to the Decision Making Authority or if you have not supplied documents within the time stipulated.

11.     The Company will take all reasonable care of any documents which we have in our possession. We shall not be responsible for any loss or damage to documents in transit to or from The Company or any Decision Making Authority or any other concerned party.

12.     The Company has no control over the processing times taken by the Decision Making Authority or other external body. The Decision Making Authority may take weeks or months to reach a decision depending on the type of application or service.

13.     The Company’s fees for the application or agreed service are provided in the separate quotation document issued with these terms and conditions. The company is under no obligation to carry out any work before payment in full has been received in “cleared funds” for both our fees and the Decision Making Authority’s fees, if applicable or other payment terms have been agreed.

14.     The Company will hold clients monies provided in advance in a separate account from that used to run the business and will draw them down at they become due at each stage of the application or agreed service.

15.     If we assess your application as having poor prospects of success or requiring complex research or an extraordinary allocation of resources to complete then we reserve the right not to accept your instructions.

16.     We reserve the right to re-assess your application and agreed service and our quotation if any unforeseen matters arise during the processing of your application.

17.     The Company is not responsible for any faults, errors or omissions caused by the Decision Making Authority or any third party.

Complaints

18.     If during the process of your application, you are not satisfied with the handling of your application then discuss this with your nominated immigration consultant. If discussion with the consultant does not resolve the matter then address your complaint to The Complaints Manager, Work Permit Experts Ltd, 92 New Crane Wharf, New Crane Place, Wapping, London, E1W 3TU or email: complaints@workpermitexperts.co.uk .

19.     The Complaints Manager will give detailed consideration to any matter you raise and will do their best to resolve any problems.

20.     You may, make a complaint, at any stage of your application, to the Office of the Immigration Service Commissioner (OISC), 5^TH Floor, Counting House, 53 Tooley Street, London, SE1 2QN or by email to www.oisc.gov.uk.

Return of Documents

21.     Should you require the early return of your documents we will liaise with the Decision Making Authority or other body to try to get the documents returned. We have no control over how long it may take the Decision Making Authority or any other body to return documents. We advise you not to make any travel arrangements until your travel documents have been returned to you.

22.     If you intend to travel outside of the UK whilst your application is being represented by The Company you must discuss this with your nominated Immigration Consultant.

23.     The Company is not liable for any consequential loss caused by the late return of documents.

24.     The Company is not responsible for any consequences caused by The Client withdrawing an application already with the Decision Making Authority or from the client requesting the return of any documents from an application that is with the Decision Making Authority.

25.     Requesting the return of documents from certain applications may result in the substantial application being withdrawn or refused by the Decision Making Authority.

Refusals

26.     If your application is refused by a Decision Making Authority and you wish for The Company to consider any refusal letter or prepare any appeal then this will be a new matter for which The Company will be happy to provide you with a quote for our services for this new matter.

Refunds

27.     The Company cannot refund or reimburse any fees already paid to a Decision Making Authority.

28.     The quotation issued to you prior to you instructing us to act to represent you in your application or agreed service, sets out any refund of professional fees that may become due (subject to the full provisions of these Terms & Conditions).

29.     No refund of professional fees will be made if you withdraw your application or cancel the agreed service after The Company has begun preparation of your application.

30.     No refund of professional fees will be made if you withdraw your application after The Company has submitted your application a Decision Making Authority.

31.     The Company will not refund any fees if your application is refused because you did not provide documents or information within any time limit specified or if your application is refused because you have supplied false or misleading documents or information.